Job Description
We are urgently hiring passionate Customer Service Representatives to join our award-winning team in Sacramento, CA! This immediate-start opportunity offers competitive pay and a dynamic work environment where your skills will make a real impact. If you thrive on helping others and excel in fast-paced settings, apply now to become part of our customer-centric family!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while meeting SLA targets
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify upsell opportunities to enhance customer satisfaction
- Maintain comprehensive product knowledge across service offerings
- Participate in ongoing training to refine communication and problem-solving skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficient in CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to multitask in high-pressure situations with composure
- Strong problem-solving abilities and conflict resolution expertise
- Flexible schedule including evenings/weekends as needed