Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking passionate individuals to join our award-winning call center team in Miami. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth is prioritized.
Why Join Us?
- Full-time positions with consistent day/night shifts
- Free paid training program (no experience required)
- Health/dental/vision insurance + 401(k) match
- Career advancement opportunities to team lead/supervisor
- Modern downtown Miami workspace with free parking
Responsibilities
- Handle 80-100 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs for resolution time, first-call success, and CSAT
- Document interactions accurately in Salesforce and internal databases
- Collaborate with specialists to resolve complex escalations
- Participate in monthly training to refine product knowledge
- Maintain HIPAA compliance for sensitive customer data
Qualifications
- High school diploma or GED equivalent
- Strong English communication skills (bilingual Spanish a plus)
- Ability to type 35+ WPM with basic computer proficiency
- Customer service orientation with patience and empathy
- Reliable transportation to downtown Miami location
- Flexible availability including evenings/weekends
- Background check and drug screen required post-hire