Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible hours and comprehensive paid training. Build your career in a dynamic environment where your voice matters and growth is encouraged.
Why Join Us?
• Competitive hourly wages + performance bonuses
• Free industry certification during paid training
• Flexible scheduling (evenings/weekends available)
• Health benefits for part-time employees
• Career advancement pathways to specialist/leadership roles
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with first-contact resolution focus
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions accurately in ticketing systems for quality assurance
- Collaborate with billing and technical teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in quarterly product knowledge workshops
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Strong typing skills (40+ WPM) and multi-tasking ability
- Clear communication in English (Spanish bilingual a plus)
- Available to work 20-30 hours/week including weekends
- Pass background check and drug screening
- Positive attitude with problem-solving mindset