Job Description
Join our award-winning team at Cleveland Customer Service Hub! We're urgently hiring dedicated Customer Service Representatives for our growing operations. This is your chance to launch a rewarding career in customer service with competitive pay, comprehensive benefits, and rapid advancement opportunities. Our modern downtown office offers a collaborative environment where your voice matters. Don't miss this exclusive hiring event – apply today and start making a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced setting
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including evenings/weekends