Job Description
Join our dynamic team as a Customer Service Representative and become the voice of our brand! We're seeking passionate professionals to deliver exceptional service experiences across multiple channels. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced environment. Our Chicago-based hiring event is your chance to launch a rewarding career with industry leaders.
At Global Customer Solutions Inc., we empower our employees with cutting-edge tools and ongoing training. Enjoy flexible scheduling, performance bonuses, and a supportive culture that values your contributions. This role is perfect for individuals who thrive in customer-facing environments and are committed to exceeding expectations.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Document interactions and maintain accurate case records
- Collaborate with billing and technical teams for complex issues
- Meet/exceed monthly KPIs for response time and resolution
- Identify upsell opportunities and cross-promote company services
- Participate in weekly training sessions on product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in B2B environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic knowledge of payment processing systems
- Available to work evenings/weekends during peak seasons
- Positive attitude with strong problem-solving abilities