Job Description
Join our award-winning customer service team at Global Solutions Inc.! We're hosting an exclusive hiring event for motivated individuals to fill our full-time call center positions in Portland, OR. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. This is your opportunity to launch a rewarding career in customer support with a company that invests in your growth.
Why Work With Us?
- Starting wage of $20/hour with quarterly performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid training and career development programs
- Modern downtown Portland office with free parking
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Document customer interactions in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with technical teams to resolve complex issues
- Participate in ongoing product training sessions
- Maintain positive customer relationships through empathetic communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Windows OS and CRM software
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays during peak seasons
- Valid Oregon driver's license (for occasional off-site meetings)