Job Description
Join our dynamic team as a Customer Service Representative and become the voice of our valued clients! We're hosting an exclusive hiring event in Fresno to find passionate individuals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement. No experience necessary – we provide paid training!
At Fresno Customer Solutions Group, we believe exceptional service starts with exceptional people. Our supportive culture rewards initiative and recognizes achievements. If you're ready to make a difference while building a stable career, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with support teams to ensure seamless customer experiences
- Meet performance metrics including call resolution time and customer satisfaction scores
- Proactively identify opportunities to improve service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills with empathetic approach
- Ability to multitask in high-volume, fast-paced environments
- Basic computer proficiency and familiarity with CRM software
- Positive attitude with problem-solving mindset
- Reliable transportation for on-site hiring event
- Ability to pass background check and drug screening