Job Description
Join our award-winning customer service team at Customer Solutions Pro! We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. Our Sacramento office fosters collaboration and innovation, making it the ideal place to build your career in customer support.
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve inquiries using CRM systems and knowledge base tools
- Document cases accurately in Salesforce with detailed notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Participate in continuous training on product updates
- Identify process improvement opportunities
Qualifications
- 2+ years customer service experience
- Proficiency in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (degree preferred)
- Available for flexible scheduling including weekends
- Typing speed: 40+ WPM