Job Description
Join our award-winning customer service team in Milwaukee! We're seeking passionate individuals to deliver exceptional support to our local community. This is your opportunity to make a real impact while growing your career in a dynamic environment. With immediate start positions available, you'll receive comprehensive training and competitive benefits. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex issues
- Adhere to company policies and compliance standards
- Identify opportunities to improve service processes
- Meet daily performance metrics including call quality and resolution time
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) candidates strongly encouraged
- Positive attitude and empathy for customer needs
- Must pass background check and drug screening