Job Description
Urgent Hiring: Remote Customer Service Role in Wichita, KS & New York!
We're seeking passionate Customer Service Representatives to join our dynamic remote team. Enjoy the flexibility of working from home while delivering exceptional support to clients across Wichita, KS and New York. This is your chance to make an impact in a fast-paced environment with competitive benefits and growth opportunities.
What We Offer:
- Industry-leading salary + performance bonuses
- Comprehensive health/dental/vision plans
- Paid training and career development
- Flexible remote work setup
- Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction and resolution time targets
- Identify upsell opportunities for service improvements
Qualifications
- 1+ years customer service experience required
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed internet and quiet home office setup
- Ability to work independently in remote environment
- Strong problem-solving and multitasking abilities
- Flexible availability for evening/weekend shifts