Job Description
Join our award-winning customer service team in Cleveland! We're urgently hiring Local Customer Service Representatives with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. No experience required – we'll equip you with everything needed to succeed. Full benefits package included after 90 days.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency
- Customer service mindset with empathy
- Reliable internet connection for remote options
- Must pass background check