Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support experiences for our clients across the Tampa and Georgia regions. This fully remote position offers competitive pay, comprehensive benefits, and career growth opportunities. Our hiring event on October 15th is your chance to interview directly with hiring managers!
Why Work With Us?
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and professional development
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities to enhance customer value
- Participate in weekly coaching sessions and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient in Microsoft Office and CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to work independently in a remote setting
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Available for evening/weekend shifts (10-20%)