Job Description
Join our award-winning team at Apex Solutions Inc. as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in downtown Seattle. Perfect opportunity for career growth with industry-leading training programs.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues, billing questions, and product concerns using CRM tools
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex escalations within 24 hours
- Proactively identify upsell opportunities to enhance client retention
- Meet/exceed monthly KPIs: 120+ calls/day, <30 AHT, 98% quality score
- Participate in weekly training sessions to master new product features
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with native-level English fluency
- Ability to multitask across digital channels while maintaining composure
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including weekends (4-on/4-off schedule)
- Valid Washington State driver's license (for occasional client visits)
- Passionate about delivering white-glove service with empathy and patience