Job Description
Join our award-winning customer service team in Oklahoma City! Innovate Solutions Inc. is hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you'll be the voice of our brand, helping clients resolve inquiries and build lasting relationships. We offer comprehensive training, competitive benefits, and a supportive team environment. Event Details: October 15, 2023 | 10:00 AM - 4:00 PM | 123 Innovation Drive, Oklahoma City. Walk-ins welcome!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Update CRM systems with accurate case details and resolution status
- Collaborate with support teams to resolve complex technical issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify opportunities to improve customer service processes
- Actively contribute to team training and knowledge-sharing initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a BPO or retail environment
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced, high-volume setting
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends as needed