Job Description
Join our award-winning team as an Entry-Level Call Center Representative in Louisville, KY! We're seeking energetic individuals to deliver exceptional customer experiences through inbound/outbound calls. No experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and opportunities for growth. Start your career journey today with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve customer issues with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet daily performance metrics (calls handled, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Customer service mindset with problem-solving aptitude
- Reliable internet and quiet home office space (for hybrid options)
- Availability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn