Job Description
Join our award-winning customer experience team in Denver! We're seeking passionate individuals to deliver exceptional support while launching their careers with comprehensive paid training. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and recognition.
What We Offer:
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Performance bonuses and advancement opportunities
- Modern downtown Denver office with free parking
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Maintain 95% customer satisfaction score targets
- Participate in monthly performance reviews and coaching
- Adhere to strict compliance and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (fresh graduates welcome)
- Exceptional verbal communication skills
- Proficiency with Windows OS and CRM software
- Ability to type 40+ WPM with accuracy
- Flexible availability including evenings/weekends
- Pass background check and drug screening
- Valid Colorado driver's license (if field visits required)