Job Description
Transform your passion for helping others into a rewarding career at ConnectCare Solutions! We're seeking dynamic Customer Service Representatives to join our award-winning Tucson call center. Enjoy comprehensive paid training, competitive hourly wages, and a collaborative team environment where your growth is prioritized. As a key player in our customer experience team, you'll deliver exceptional support while building valuable skills for lifelong career advancement.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services with 95% first-contact resolution
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT scores and AHT targets
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Exceptional verbal/written communication skills
- Proficiency in Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Flexibility to work rotating shifts including weekends
- Positive attitude and problem-solving mindset