Job Description
Join PhillyCare Solutions as a Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional support to Philadelphia residents and businesses. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture where your voice matters. With immediate start opportunities, you can begin your rewarding career journey today.
Our ideal candidate thrives in fast-paced environments, values authentic connections, and is committed to resolving customer inquiries with professionalism and empathy. No prior experience required – we provide paid training to set you up for success. Apply now and make a meaningful impact on Philadelphia's community!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Philadelphia-area clients
- Resolve customer inquiries regarding billing, services, and account management
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with support teams to escalate complex issues efficiently
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvement initiatives for customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or relevant training
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM platforms (training provided)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Reliable internet access for remote work components
- Valid Pennsylvania ID or driver's license (for on-site requirements)