Job Description
Join our award-winning customer experience team at ConnectCare Solutions! We're seeking passionate individuals to deliver exceptional service to clients across Georgia and Virginia. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Full-time roles include comprehensive paid training to ensure your success from day one. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with accuracy
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time, FCR)
- Identify upsell opportunities to enhance client relationships
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work rotating shifts (including weekends)