Job Description
Join ConnectCare Solutions as a Customer Service Representative and become the heart of our client interactions! We're seeking empathetic professionals to deliver exceptional support experiences. Enjoy weekly paychecks, comprehensive paid training, and a dynamic team environment where your growth is prioritized. As a local partner in New York, we pride ourselves on fostering career advancement and work-life balance. If you thrive in fast-paced settings and want to make a tangible difference in customers' lives, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening