Job Description
Join our award-winning team as a Customer Service Representative in Louisville, KY! We offer comprehensive paid training and career advancement opportunities for dedicated professionals. Enjoy competitive benefits, flexible scheduling, and a supportive environment where your growth matters. Help us deliver exceptional service to our diverse client base while building a rewarding career in customer support.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Identify upsell opportunities for product/service enhancements
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset
- Passion for continuous learning and improvement