Job Description
Join our award-winning customer support team at Nexus Solutions Inc. as a Customer Service Representative! We're urgently hiring dedicated professionals in San Francisco for fully remote positions. You'll be the voice of our brand, delivering exceptional experiences while working from the comfort of your home. Enjoy competitive benefits, flexible scheduling, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM tools and knowledge bases
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvements through customer feedback analysis
Qualifications
- 2+ years customer service experience in tech or SaaS industry
- Proficiency with CRM platforms (Salesforce preferred) and remote collaboration tools
- Exceptional verbal/written communication and problem-solving skills
- High-speed internet and quiet home office environment
- Ability to work flexible hours including weekends/weekends as needed
- Associate degree or equivalent professional certification