Job Description
Join our award-winning team as a Local Customer Service Representative and kickstart your career with paid training! We're seeking weekend warriors in Detroit who thrive in fast-paced environments and love helping people. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while making a real difference in your community. Plus, explore exciting career paths in Texas as you grow with us!
Why You'll Love Working With Us:
- Comprehensive paid training program (no experience necessary!)
- Weekend shifts with weekday flexibility
- Performance-based bonuses and incentives
- Health benefits for full-time equivalents
- Clear career progression paths
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to work weekends (Sat/Sun shifts available)
- Basic computer proficiency (typing, browsers, MS Office)
- Customer service or retail experience preferred
- Positive attitude and problem-solving mindset
- Reliable transportation to our Detroit location