Job Description
Join our award-winning customer service team as an entry-level Customer Service Representative! We're seeking enthusiastic professionals to deliver exceptional support experiences for our diverse clientele. This is your opportunity to launch a rewarding career in customer service with immediate start availability. Enjoy competitive compensation, comprehensive training, and a supportive work environment where your growth is our priority. Perfect for recent graduates or career changers looking to make an impact in the thriving Philadelphia and New York markets!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by leveraging our knowledge base and escalation protocols
- Document interactions accurately in CRM systems while maintaining strict confidentiality standards
- Collaborate with cross-functional teams to resolve complex technical and billing inquiries
- Proactively identify upsell opportunities based on customer needs and company offerings
- Meet performance metrics including call handling time, customer satisfaction scores, and first-contact resolution
- Participate in continuous improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience or related field
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency in Microsoft Office Suite and willingness to learn proprietary CRM software
- Ability to multitask in fast-paced environments while maintaining composure
- Strong problem-solving skills with attention to detail
- Positive attitude with demonstrated teamwork orientation
- Must be authorized to work in the United States