Job Description
Join our dynamic team at GlobalConnect Solutions as a Customer Service Representative! We're hosting an exclusive hiring event in Raleigh to fill multiple full-time positions. You'll be the frontline hero for our diverse clientele, delivering exceptional support through multiple channels while enjoying competitive pay and comprehensive benefits. This is your opportunity to launch a rewarding career in customer service with a company that invests in your growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex service issues
- Upsell products and services based on customer needs and company goals
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years experience in customer service or call center environment
- Excellent verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends as needed