Job Description
Join our award-winning customer service team at Nexus Solutions Group! We're hosting an exclusive hiring event for motivated individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic Las Vegas environment. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve processes
- Participate in monthly performance reviews
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience preferred
- Typing speed 40+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Ability to work flexible shifts (including weekends)
- Valid Nevada driver's license if transportation needed
- Pass background check and drug screening