Job Description
Join our award-winning customer support team as a Work From Home Chat Support Agent! We're hiring immediately for Jacksonville-based remote positions where you'll deliver exceptional digital customer experiences. Enjoy competitive pay, flexible scheduling, and full benefits while helping clients resolve inquiries through our live chat platform. This is your chance to launch a rewarding remote career with a growing industry leader.
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve product/service issues using knowledge base and escalation protocols
- Document interactions accurately in CRM system with detailed notes
- Collaborate with technical team to troubleshoot complex problems
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or chat support experience
- Proficient typing speed (45+ WPM) with excellent grammar
- Reliable high-speed internet and dedicated home office space
- Strong problem-solving skills and emotional intelligence
- Ability to work independently with minimal supervision
- Availability for evening/weekend shifts as needed