Job Description
Join our award-winning customer support team as a Customer Service Representative in Boston! Enjoy the flexibility of 100% remote work while delivering exceptional service to our global clientele. We're seeking empathetic professionals to resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction rates. This full-time role offers competitive benefits, career growth opportunities, and a collaborative virtual environment.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently in a remote setting
- Reliable high-speed internet and quiet home office
- Available to work flexible shifts including evenings/weekends