Job Description
Join our dynamic team at the Georgia Customer Service Hiring Event and launch your career in customer excellence! We're seeking passionate individuals to deliver world-class support while growing with industry-leading benefits and advancement opportunities. This exclusive event features on-the-spot interviews, same-day offers, and complimentary professional development workshops.
Why Apply? Enjoy competitive compensation, comprehensive health benefits, tuition reimbursement, and a vibrant work culture committed to your success. Our Atlanta headquarters offers modern amenities and a supportive environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives
- Train on new products/services monthly
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Flexibility for evening/weekend shifts
- Basic technical troubleshooting aptitude