Job Description
Join AustinTech Solutions as a Customer Service Representative and launch your career with our comprehensive paid training program! We're seeking passionate individuals to deliver exceptional support to our growing client base in the heart of Austin. Enjoy competitive compensation, career advancement opportunities, and a collaborative work environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with technical teams to resolve complex issues
- Document all interactions in our CRM system
- Meet performance metrics for response time and resolution rates
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to stay updated on products/policies
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and resilience in fast-paced environments
- Must pass background check and drug screen
- Valid Texas driver's license (for occasional off-site duties)