Job Description
Join our award-winning team at NexusCare Solutions as a Local Customer Service Representative in San Jose! We're urgently hiring dedicated professionals to deliver exceptional support to our growing client base. This is your chance to launch a rewarding career in customer service with immediate start and comprehensive training. Enjoy competitive pay, flexible scheduling, and a dynamic work environment that values your contributions. Apply today and become part of a company committed to excellence and employee growth!
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer issues
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional communication skills and problem-solving abilities
- Proficiency with CRM software and MS Office applications
- Ability to multitask and prioritize tasks under pressure
- Strong attention to detail and organizational skills
- Must be authorized to work in the US immediately