Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support to our clients in Portland's vibrant tech sector. This immediate-start opportunity offers competitive pay, comprehensive training, and a dynamic work environment where your problem-solving skills shine. As a key player in our support ecosystem, you'll help shape positive customer relationships while advancing your career in one of America's most livable cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining precise records
- Collaborate with technical teams to resolve complex product issues
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to team knowledge base with best practices
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with Zendesk or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital channels
- High school diploma or equivalent; associate's degree preferred
- Availability for flexible shifts including weekends
- Proven problem-solving with customer-centric approach