Job Description
Join our award-winning customer service team in Tampa and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support experiences across multiple channels. Enjoy competitive pay, comprehensive benefits, and immediate opportunities for career growth in a dynamic, collaborative environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities to enhance customer satisfaction
- Adhere to SLAs while maintaining quality metrics above 95%
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- High school diploma or equivalent (college degree preferred)