Job Description
Join our award-winning customer service team in Mesa, Arizona! CustomerFirst Solutions is seeking passionate individuals to deliver exceptional support experiences. We offer comprehensive training, career growth opportunities, and a dynamic team environment. Our Mesa office features modern amenities and a supportive culture focused on employee success. Immediate openings available for our upcoming hiring event!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed quality metrics (CSAT >90%, FCR >85%)
- Contribute to process improvement initiatives
- Maintain detailed knowledge of company offerings
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening