Job Description
Launch your customer service career with our Paid Training Program for Chat Support Specialists! ConnectCare Solutions is seeking motivated individuals in New York, NY and Pennsylvania to join our dynamic team. No experience required – we provide comprehensive training to equip you with essential skills for success.
Why Join Us?
- Competitive hourly pay with weekly direct deposits
- Full benefits package including health insurance and 401(k)
- Paid training program covering chat protocols and CRM systems
- Clear career advancement paths into senior support roles
- Modern, collaborative work environment in NYC or PA offices
Transform your passion for helping others into a stable career with industry-leading support.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues and product questions using knowledge bases
- Maintain detailed documentation of customer interactions
- Collaborate with team members to resolve complex escalations
- Meet performance metrics for response time and resolution rate
- Continuously update product knowledge through training modules
- Provide exceptional service to achieve high customer satisfaction scores
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided!
- Minimum 45 WPM typing speed with 95% accuracy
- Excellent written communication skills
- Ability to multitask across multiple chat windows
- Customer-focused mindset with empathy and patience
- Must be authorized to work in the US
- Reliable transportation to NYC or PA office location