Job Description
Join our award-winning customer service team in Nashville! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact.
At Nashville Customer Solutions Group, we believe exceptional service starts with exceptional people. As a Customer Service Representative, you'll be the face of our brand, delivering outstanding experiences that build lasting customer relationships. We offer comprehensive training, career advancement opportunities, and a supportive team environment where your contributions are valued.
This full-time position includes competitive pay, health benefits, and paid time off. No previous experience required – we provide all necessary training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using our CRM system
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain detailed knowledge of products/services and company policies
- Meet/exceed performance metrics for call quality and resolution times
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Windows OS and basic software applications
- Ability to type 40+ WPM with high accuracy
- Flexible availability including evenings and weekends
- Positive attitude with a service-oriented mindset