Job Description
Join Atlanta's premier customer experience team! We're seeking passionate part-time Customer Service Representatives to deliver exceptional support at our upcoming hiring event. Ideal for students, career-changers, and those seeking flexible hours in a dynamic environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement. No nights or weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction scores above 95%
- Participate in weekly performance reviews
- Support seasonal peak periods with flexible scheduling
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for 20-30 hours weekly (shifts available 9AM-5PM)
- Positive attitude with genuine desire to help others