Job Description
Join our dynamic team as a Customer Service Representative in Memphis, TN! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Be the voice of our brand and help customers resolve inquiries with professionalism and care. Apply today to launch your career in customer service!
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Memphis-area customers
- Resolve billing, product, and service inquiries with empathy and accuracy
- Document interactions in CRM systems while maintaining data quality
- Collaborate with local teams to resolve complex customer issues
- Meet/exceed performance metrics for response time and satisfaction
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Strong communication skills with Southern hospitality approach
- Proficiency with CRM software (Salesforce/Zendesk a plus)
- Ability to multitask in fast-paced Memphis environment
- Reliable transportation for occasional local meetings
- Flexible availability including weekends/holidays