Job Description
Join GlobalConnect Solutions' exclusive hiring event for motivated Customer Service Representatives in Columbus, OH! We're seeking passionate professionals to deliver exceptional support experiences while building rewarding careers in a dynamic, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and clear advancement pathways in one of America's fastest-growing tech hubs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Proactively identify opportunities to improve customer experiences
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to knowledge base documentation and process improvements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including weekends