Job Description
Join Virginia Tech Solutions as a Customer Service Representative and become the heart of our client experience! We're seeking passionate individuals to deliver exceptional support in a dynamic, tech-driven environment. Enjoy competitive compensation, comprehensive benefits, and immediate start opportunities in our Richmond headquarters. If you thrive in fast-paced settings and love helping others, this is your chance to launch a rewarding career with a forward-thinking company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed monthly performance metrics including CSAT and resolution rates
- Participate in ongoing training to master product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic technical troubleshooting aptitude
- Availability for flexible shifts including evenings/weekends
- Valid Virginia driver's license (for occasional client visits)