Job Description
Join our award-winning team as a Customer Service Representative with weekend shifts in Indianapolis! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and a dynamic work environment with immediate start opportunities. Perfect for those seeking work-life balance with weekends off during weekdays.
At Nexus Solutions, we value your growth and offer career advancement pathways. You'll become the voice of our brand, resolving inquiries with empathy and precision while contributing to our culture of excellence. Apply today and start making an immediate impact!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product/service inquiries with first-contact resolution excellence
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify process improvement opportunities
- Adhere to compliance protocols and company policies
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in fast-paced weekend shift environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Typing speed of 45+ WPM
- Flexibility to work Saturdays/Sundays (5:00 PM - 1:00 AM)