Job Description
Join our dynamic team as a Customer Service Representative and enjoy the benefits of weekly pay and immediate start! We're seeking passionate individuals to deliver exceptional support experiences for our clients in Milwaukee. This full-time position offers competitive hourly compensation, comprehensive training, and a collaborative work environment. If you thrive in fast-paced settings and excel at resolving customer inquiries, apply now to launch your career with a forward-thinking organization committed to employee growth and satisfaction.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat channels
- Resolve product/service inquiries with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced digital/voice channels
- Flexible schedule including evenings/weekends
- Immediate availability required