Job Description
Join Our Tampa Hiring Event! Elite Customer Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences. This is your opportunity to join a dynamic team in the heart of Tampa with competitive pay, comprehensive benefits, and growth opportunities. Our hiring event will be held on October 15th at the Tampa Convention Center. Don't miss your chance to accelerate your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities for process improvements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple systems simultaneously
- Proficiency with MS Office and CRM platforms
- Positive attitude and resilience under pressure
- Flexibility to work evenings/weekends if needed
- Valid Florida driver's license (for potential client visits)