Job Description
Join our award-winning customer support team and become the voice of innovation in the nation's capital region! Capital Connect Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This full-time position offers immediate start and growth opportunities in a dynamic, tech-forward environment.
As a key member of our support ecosystem, you'll handle inbound/outbound communications, resolve complex inquiries, and drive customer satisfaction metrics. We provide comprehensive training, competitive benefits, and a collaborative culture where your contributions are valued. Perfect for career changers and experienced professionals alike!
Responsibilities
- Manage high-volume customer interactions via phone, email, and chat channels
- Resolve technical and billing inquiries with first-contact resolution excellence
- Document cases accurately in Salesforce CRM while maintaining SLA compliance
- Collaborate with technical teams to troubleshoot escalated issues
- Identify cross-sell opportunities to enhance customer relationships
- Participate in continuous improvement initiatives
- Maintain 95%+ customer satisfaction score
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience in B2B environment
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Basic technical troubleshooting knowledge
- Availability for flexible shifts (including weekends)