Job Description
Join our award-winning team at NashTech Solutions! We're hosting an exclusive hiring event for passionate Customer Service Representatives in Nashville. As the frontline of our client experience, you'll transform interactions into lasting relationships while working in our vibrant downtown office. Enjoy competitive benefits, growth opportunities, and a culture that celebrates excellence.
Why Join Us?
• Comprehensive training program
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development funds
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance client value
- Maintain service level agreements with 95%+ resolution rate
- Participate in weekly coaching sessions and skill workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with strong attention to detail
- Flexibility to work occasional evenings/weekends during peak seasons
- Nashville residency required for in-office role