Job Description
Join our award-winning team as a Customer Service Representative in Chicago! We're seeking dedicated professionals to deliver exceptional customer experiences with comprehensive paid training included. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment in Illinois' thriving business hub. No prior experience required – we invest in our people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet performance metrics for quality and response times
- Proactively identify upsell opportunities
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Proficiency with Microsoft Office and CRM software
- Previous customer service experience a plus
- Positive attitude and resilience under pressure
- Must pass background check