Job Description
Join our award-winning customer experience team at Connect Solutions Group! We're seeking passionate individuals to deliver exceptional service from our state-of-the-art Fresno call center. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth matters. Immediate openings available for motivated professionals ready to make an impact. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with support teams for complex resolutions
- Participate in ongoing product knowledge training
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 35+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to Fresno location
- Ability to pass background check/drug screen