Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Contact Solutions is currently hiring Weekend Call Center Representatives for immediate start opportunities in the Detroit area. We pride ourselves on providing exceptional customer service and are looking for driven individuals to join our growing team.
As a Weekend Representative, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and providing solutions that drive satisfaction. This role offers a competitive pay rate, a supportive team culture, and the chance to work in a modern, professional environment.
Why Join Us?
- Immediate Start: Begin your career this weekend.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Focus on your personal life with reliable weekend shifts.
- Training Provided: We invest in your success with comprehensive onboarding.
Responsibilities
- Answer incoming customer calls promptly and professionally, maintaining a courteous and empathetic tone.
- Resolve customer inquiries, complaints, and issues efficiently using established scripts and problem-solving skills.
- Process customer orders, account updates, and transactions accurately within the CRM system.
- Document all customer interactions and resolutions in the call log database.
- Collaborate with the support team to escalate complex issues that require further assistance.
- Adhere to all company quality assurance standards and call handling procedures.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service or a call center environment is preferred but not required.
- Must be available to work weekends (Saturday and Sunday).
- Excellent verbal communication and active listening skills.
- Strong computer literacy and ability to navigate multiple software applications.
- Ability to remain calm under pressure and handle difficult situations with professionalism.