Job Description
Join our award-winning team as a Customer Service Representative in Louisville! We're hosting an exclusive hiring event for motivated individuals who thrive in dynamic environments. At Global Solutions Inc., we invest in our people with competitive pay, comprehensive benefits, and career growth opportunities. This role is perfect for those passionate about delivering exceptional customer experiences while working in a modern, supportive office environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow established protocols
- Collaborate with team members to address complex customer issues
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Strong verbal/written communication skills with active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and adapt to changing priorities
- Positive attitude with problem-solving aptitude
- Must be available for evening/weekend shifts as needed