Job Description
Join PeakConnect Solutions as a Weekend Call Center Specialist and kickstart your career in Milwaukee's thriving customer service industry! We're seeking motivated individuals for immediate weekend shifts offering competitive pay, comprehensive training, and a dynamic team environment. Perfect for students, parents, or anyone seeking flexible weekend hours with growth opportunities. Enjoy modern facilities, performance bonuses, and the chance to make a real impact while building valuable skills in communication and problem-solving.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and products
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Adhere to company policies and data security protocols
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with basic computer applications
- Flexible availability for weekend shifts (Sat/Sun)
- Problem-solving mindset and resilience under pressure
- Positive attitude with teamwork focus